There is both an art and a science to producing excellent software. It’s not just a matter of creating a well-designed tool using industry-leading technologies and methodologies. The tools need to be custom-tailored to the needs and priorities of both the organization and its staff.
Particularly for systems that track business activity, the goal is to create tools that enable the user to get their job done quickly and easily, and simultaneously ensuring the consistent, accurate, and reliable collection of information.
Staff are far more likely to adopt and embrace tools that:
Software that accomplishes these goals not only increases the quality and consistency of data collected, it is also necessary to gain accurate insights from analyses and increased confidence in those insights.